empathy

My Top 10 Cornerstones of Successful Therapy

“Doc it feels like a fairy tale to me. How Rahul (names changed to maintain confidentiality) and I have come through such turbulent times and now we are in calm waters, back to how we were, maybe even better, before we went through the challenges of the past two years.” Shreya said this recently in a marital therapy session with the three of us present. They both expressed how grateful they were that I helped in so many ways. And I, like always, put the success of the sessions back onto the clients I work with, because it is their persistence, patience, strength, fortitude, and the sight of the goals despite the tough process that makes the journey meaningful for them and for me in a way. I have seen this more so for the couples I work with. If they know they want to make it work, they literally go through the fire and come out unscathed and happier on the other side, because there is so much at stake.

I will be honest. Therapy sessions are no cake walk when done right. It starts off with people feeling extremely vulnerable as they reach out for a person who they have to learn to trust with their inner most world. “How can I bare my anxieties, angst, frustrations, problems, my core to a person I just don’t know?” “Will I be judged for seeking out help?” “Am I so weak that I can’t deal with this on my own?” And yet they realize that the mounting burden of their miseries far outweigh the rawness they feel in their gut and they make that first contact with someone like me.

Healing is a journey whose trajectory is unknown. There is no straight line from point A to point B in most cases, I have seen. And using this example of the fairy tale, let me write about what actually goes on behind the scenes in therapy, what factors determine outcomes of those sessions, what about people like Shreya and Rahul who have gone through so much in two years makes them finally see the light at the end of a dark tunnel which often had obstacles thrown in the way too. These observations hold true for individual therapy as well as couples therapy and I may use examples of either/or as I write along.

Here are my “Top 10 recommendations for making therapy successful”

For what specific reason(s) am I seeking therapy? Am I on the same page as my partner on the aspects we need to work on? Is it improving communication and conflict management skills, building emotional intimacy, working through an incident (or a series) which caused the relationship to fracture, figuring out whether they have it in them to make the relationship work or should they part ways, parenting tips, or anything else that is unique to the couple’s relationship that warrants attention. In case goals are misaligned, well, then they work towards addressing that conflict first and be on the same page. 

When difficult conversations happen, they leave us rattled, undoubtedly. What was suppressed for long, emerges like a tempest at times, which one may not be braced for. One of the foremost things to do in therapy is to learn how to manage those emotional sweep-aways, be able to ground yourself, and to drop an anchor so that you are able to manage your thoughts and emotions and bring them to baseline while the work continues to be underway. These skills vary from mindfulness techniques, to setting boundaries, to communicating effectively, or to learn when to take a time out and reconvene at a later time, when the emotional surge has subsided. These are customized based on the individual’s preferences, their unique nature, and what they are willing to work with and build on.

One of my favorite memories of my childhood is when my mother would start knitting a sweater, and in preparation, she would make neat spheres of wool so that she could knit tangle-free. I would be asked to stand with my arms bent at the elbows, shoulder width apart with the wool wrapped around my hands while she lovingly sorted through the knots and tangles and made those spheres. Therapy is something like that. Sorting through tangles, with love and compassion, to wade through the mess, to get stuck at some point, and to focus with love and attention so that the mess eases out. When people are making progress, and there is often a small blip or a slight relapse, they panic. Bad days will happen even when therapy is progressing well, while the frequency and/or the severity may reduce but nevertheless blips are expected. If they take that in their stride, centre and ground themselves, it bodes well, but if they get distressed at yet another stressor adding to the burden, and that distress remains then precious time is lost. We all will have some bad days even when life is going well, so it’s best to just take that in our stride, and work through those difficult moments. It would be best if people can learn to rides these tides and stay focused on their goals, have trust in the process, and keep forging ahead. That’s how life is!

When a therapist facilitates sessions, there are interventions or suggestions that nudge people to deeper reflections, to face issues, which often entails stepping out of their comfort zones. When they trust the process, each other, and most importantly the therapist, when guards and facades are dropped, an inner transformation due to the collaborative work often emerges. I am forever grateful to those people, who have placed their faith, their lives, their inner worlds in my hands, and have walked along with me, unwaveringly with their hopeful sights on a better tomorrow. It makes it easier to navigate those moments when we as therapists have also been at the receiving end of anger, bitterness, harsh words, and other transference issues from clients.

Being honest not just with themselves, but with each other, and the therapist. There is truth to “Truth comes with a price,” “Truth is a bitter pill to swallow.” Clients often find it difficult to speak the truth for several fears: of hurting their partner, of being at the receiving end of their anger, of shame, of issues escalating manifold, or for fear of disrupting the peace and harmony that has evaded them so long. And so sensitive issues are often withheld which threaten the basic foundation of any relationship, let alone a therapeutic one. Transparency, honesty, and facing the truth rather than finding comfort in hiding behind it and delaying the inevitable revelation may seem a difficult path to traverse, but is the one to walk on for sure. When couples express their thoughts and emotions freely, without censoring anything, without walking on egg shells, and when they can patiently listen to and understand each other, is when lasting changes happen.

When we were at the depth of processing a very sensitive issue that had confronted Shreya & Rahul in the past, another major stressor showed up in their life, which again threatened to shake the foundation of their relationship. Conflicts escalated temporarily, and in their despair and while engaging in catharsis, they both asked if the relationship was worth the struggle they were finding themselves in. They then stepped back and saw that their emotions were ruling their thoughts and they again laid their eyes on the goal of making their relationship work because of the high value they both had in each other’s life and how they had shared dreams of raising a family together, parenting their two teenage kids, traveling the world, sharing interests and hobbies, being each other’s cheerleaders, supporting each other’s dreams, and just the simple fact that despite the challenges and incidents there was a whole lot of love they had for each other. When they were able to step away from seeing everything through the lens of their frazzled emotions, and saw what they were working towards, and what they would lose if they let go, they were back with a renewed commitment and a focus on working things through.  

Therapy isn’t about me wielding a magic wand, as most people think or ask me in jest. I like being redundant once my work is done which means that the people I work with have to learn the skills and do the deep work that therapy entails. They shouldn’t be seeing me for life. Therapy is a two-way street, and I like active participation of the clients because after all, it is their life that they are shaping. There are skills we like clients to learn, and however difficult they may seem, or whatever resistance shows up, if those learnings are indicated, then motivation must be built to imbibe them. While catharsis has its role in sessions, only engaging in that and not showing any visible shifts in well-being means that more work needs to be done. I have found the most successful outcomes in clients who take charge of their lives, assume responsibility for their actions, and are open to feedback.

One of the most challenging concepts that couples particularly struggle with is “agreeing to disagree.” They want their partners to see and endorse their point of view and it often culminates in two people trying to argue with each other in an endless loop, without putting their own agendas aside and listening and understanding effectively. It becomes a battle of the egos. Sometimes all we need to hear is, “It makes sense to me how you saw this, and what your perceptions and needs are. I get it. I can see why this can upset you.” Easier said than done, one might think, right? But why? It’s because we struggle with not being heard and our point of view being accepted. If one person wants to win, the relationship invariably loses. If we reach out and empathize with our partner, with a focus on hearing out each other, and reaching a resolution, we are looking at some good times. I have often noticed a softening when I hear someone say, “Do you think I understood what you were trying to say? If not, what do I need to know to understand your perspective better? And making sure that there is a deeper understanding and connect.

Why are we so afraid to look deep within, to see how events and generations and histories, and even our own thoughts, feelings, and actions have influenced us? Why are we afraid of looking at our scars and inner wounds and why do we not allow ourselves to look at our inner child with compassion and do the necessary work to heal? Therapy is akin to just tenderly taking care of a wound and healing it for good than just applying a band aid for a temporary fix. If we commit to dig deep to unearth what lies buried and  repressed that is causing angst in the here and now, we will move towards a longer lasting impact and a better, integrated self. Words that a former client said to me still ring in my ears, “Doc, band aids don’t fix bullet holes.”

We rarely give ourselves kudos for a job well done, for small wins that make a difference to our days and lives. Could we get out of bed and start our day without being engulfed with self-critical thoughts or bursting into a flood of tears? Did we manage to have an amicable, peaceful conversation about a stressor rather than getting into a heated argument? Did I enjoy going out with a friend rather than staying holed up at home feeling sad and depressed? These are small wins which cumulatively help us to reach towards our final goal/destination. Celebrate them!

Therapy needs to be owned by the people receiving it. If you are investing in your mental health, it will serve you well to take responsibility for it and to play your part in ensuring a successful outcome. When hearts and minds come together to heal, a wondrous metamorphosis happens. So, if you are considering investing in your mental health, do make a mental note of these pointers so that you come away healed and transformed. It can be magical that way.

Who is Taking Care of our Mental Health Professionals?

The title of this article caught my eye, “Mental health professionals are the ones taking care of us: Who’s taking care of them?” It somehow struck a chord (a painful one, if I may add) because it rang so true. Even though this is written in the US, I feel it may apply to mental health professionals globally, those of us who have worked through a pandemic, who are now talking about burnout, guilt, and the after effects of working with people who are anxious, depressed, stressed, suicidal, those whose lives have been ravaged by the pandemic.

My life’s work is about understanding, empathizing with and finding ways to improve the quality of life of those with psychological suffering, chronic mental and physical illness, or disability. And then along came the pandemic and changed the course of the conversation, having us talk about the collective ways in which the pandemic affected all of us, and that included me. How I was worried for my octogenarian father, for my loved ones, but of course I had to put my own fears and anxieties aside, roll up my sleeves, and get to work with the people who came with debilitating mental health symptoms which impacted them personally, their relationships, and their work.

It’s one thing that I am helping individuals cope with crises, and I may not have time for anything else besides taking care of them, my immediate family and close friends, my own overall health so that I get to work re-energized the next day and give my clients my best, but when I am subjected to judgments by people close to me, I really began to wonder who has my back.

“You’re not as social/You’ve become so boring because you don’t meet”
“You’re too busy that we’ll need to take an appointment to see you.”
“You don’t return calls/don’t respond to messages, you don’t meet.”
“You’re often online on Whatsapp, but you don’t respond to my messages in real time.”
“What will you do with all that money you are earning?”

And if ever I mention the stress or the compassion burnout which in all likelihood would be the reason for my absence, I clam up when I hear, “But you’re a psychologist, you shouldn’t  be feeling that way.”

It's like saying a cardiologist can never have a heart attack.

And yes, I am human too. I thought, and then thought again, if I should write this piece, but then decided to go ahead with it, because the voices of mental health professionals like me need to be heard. Those like me again, who have a lot on their plate managing work, home, and life in general, and who feel lost, lonely, and burnt out because of their commitment to work, and the constant super human efforts they are expected to summon up every moment by family and friends. Trust me, sometimes just to be our usual selves takes a monumental effort.

So anyway, I can count on one hand the number of messages I get of care and concern.

“Hey Doc, I know you’re busy, but I just wanted to check if you were doing OK, and are taking care of yourself the way you take care of us.”

“Hey, just wanted to send you a big virtual hug. For being the awesome you.”

“Hello Dr. Sahib. Just wanted to tell you that I am doing well and I hope you are too. With immense gratitude…”

And this, from someone I didn’t even know: “Good evening, doc. I have approached you after a reference loaded with appreciation but more than that I am so thankful for your work in your specific field. I understand you must be very busy taking into account the satisfaction you must be spreading, but if you could spare a few minutes for me so that we can figure next steps regarding the issues I want to discuss with you, I would be really grateful.”

And then of course there are kind gestures of handmade goodies being sent my way :)

These messages are from people I work with professionally as you can probably see, and other than my inner circle, I am rarely asked, “Hey, how are you holding up? Is there something I can do for you?” I know we are all so caught up in our own lives, that just reaching out to check on each other seems to become lower on our priority lists.

And on those rare occasions when a friend does call after months and years with that question upfront, it is soon followed up with, “Hey listen, I’m going through this difficulty and I needed your help...” I would of course do what is needed and provide that support, but I can’t help feel that I am back to work again, because this call would have been squeezed in between sessions, in the time where I usually take a breather to get ready for the next person I am going to be working with. And when I haven’t been in touch, it’s perceived as because I may not care, which couldn’t be further away from the truth. I am in a lose-lose situation constantly :)

For the uninitiated, my day starts at 5 AM, and now that summer is fast approaching, my stressbuster—my runs would  start at 5:30 AM, and after getting ready, I am at my workstation by 8 AM and soon after into sessions. The sessions end at 7:30 PM, and then it’s dinner and time with family till 9 PM, following which I will take one last client call in case it’s urgent, before wrapping up for the day at 10 PM.

Therapy is not just the one hour that goes into the session, it is often going over assessments clients have filled out, crafting their treatment plan, going over their journals or voice notes, talking to their loved ones for history taking and/or reassuring them, collaborating with the psychiatrist on calls to discuss progress, working through their reflections and assignments between sessions, and of course documenting the details so that it is a seamless delivery of services. Imagine that a few times over in the day, when I see clients till the evening, six days a week. Not to mention the in-between SOS messages and calls from them, when thoughts of self-harm make them reach out for safety. This is just the clinical side of the work, but when you are a solopreneur like me, the administrative stuff begs attention only to be found time for post sessions and/or on weekends.

Empathy, compassion, being an effective listener, demonstrating patience and understanding, being able to sit with the client through an emotional upheaval, to have them ride the tide, to share perspectives, and create insights, and lead them towards their goals requires a constant, unending supply of energy…energy which ebbs and flows, and often gets depleted to dangerously low levels when we are working tirelessly, constantly, without paying too much attention to our own needs, desires, wants, and most importantly are grappling with time for rest and rejuvenation.

Even an inanimate computer, with its continuously charging electrical circuits when plugged in can get a little too heated up and shut down unexpectedly when overused. The human brain—a far more complex organ with exponentially more circuits and neurons—is prone to the same risk, of overheating (even just physiologically speaking) with overuse and shutting down unexpectedly.

So when I am not able to afford that luxury of paying attention to my own needs of rest and rejuvenation on some days, it often leads to missing out on life outside of work and sometimes guilt imposed by demands that I may not be able to keep, and those lost opportunities to connect on a personal and social level. There used to be a time when the guilt would be strong, but I have accepted it and made space for it, so that I can function better. But the hope remains that people around me would understand what compassion fatigue is all about.

Why does compassion fatigue make its presence felt periodically? Imagine hearing about suffering and pain day in and day out and working through it. Then there are feelings of self-doubt and inadequacy when a client feels stuck and is making no progress in therapy, however much we learn to detach, or feelings of frustration when our time and expertise is not respected but we still have to compassionately deal with the client hoping to reduce their resistance and bring about an openness. I often remind myself to see clients as rainbows and not roadblocks which brings about a needed shift in the lens we view them through so that we continue to work through the challenges, and not around them. It requires persistence and fortitude.

I often take small breaks between sessions to centre myself, to get ready to start with a clean slate with the next person I am working with. Sometimes it takes a few extra minutes to calm down, after a particularly emotionally intense session. But the next person you see would not get a whiff of the turmoil you have just moved on from. Sunday is my day and I am fiercely protective of it, choosing to engage in life based on what needs come up in that moment.

So please understand if I am unable to return social calls when I am coming up for air. If I am online on a chat engine and I am not responding to messages instantly, it’s because I am working with someone on chat too. A lot of people feel safer and less vulnerable when they type their thoughts and feelings out and can eventually speak up when they have built their trust in their therapist. The explanation is as simple as that. I will still commit to working on communicating promptly because I admit that is a lacuna I have found glaring at me.

“What will you do with all that money you are earning?” is another taunt I get. This one bothers me the most.

I chose this line of work. It comes with its challenges and difficulties but it is immensely satisfying when you see people emerge stronger from their struggles and suffering. Every tear I have wiped, to every panic attack that I have sat and stayed with a client through has been worth every bit of my time and effort. And if in taking care of my clients, I also focus on my own well-being so that I can serve them better, that too is my choice. And if I choose my work, my family, my loved ones, and my own self-care over socializing, then that is a choice I am making willingly and am very happy with. I have finite physical, mental, and emotional resources and finite time and I will use that wisely.

The ability to empathize, I also am beginning to question and wonder, has a finiteness to it. I ask myself if therapists lose a bit of themselves in taking such exemplary care of their clients, that they become jaded, and worn out, and their ability to be there with as much spirit and gusto as they demonstrated earlier may begin to falter. But given that empathy and compassion comprise the bedrock of my therapeutic approach, how can I allow those resources to fade away? And so, come hell or high water, I tell myself, I have a standard to maintain, a commitment to fulfil, and a promise to keep.  

It is often an expectation that we therapists would be happy, shining, bouncing, compassionate, Zen, and available for others. ALL. THE. TIME. And when we are not, we are on the receiving end of displeasure, in various ways.

“The world is getting so increasingly selfish and self-centred. We are only watching out for our own best interests.”

This was a  recent client in therapy, his disappointment palpable as his family was caught in the midst of a feud. I could understand where he was coming from.

I falter. I make mistakes. I admit that. I am an introvert. I like my solitude, but I also like the company of close friends and family when I have the bandwidth, like this Sunday, when I hung out with my cousins and friends, because we talked about life outside of pain and suffering, and I found immense healing in their hugs, smiles, and conversations which was so refreshing. I was myself, and was not forced to don the psychotherapist hat. I wonder if most people still see me, as just the ordinary human being as well.

If I am expected to empathize with the world around, wouldn’t it be nice to also be a recipient of it? Where people would step into the other person’s shoes and understand the roller coaster journey they have been on for a year and counting? Where instead of judgments and short fuses based on assumptions, one gets care, compassion, and a bit of understanding? And if all this is too much to ask for, at least let go of the taunts, sarcasm, and judgments. I’m OK with silence. That’s all I ask.

And yet, it will fade as writing in the sand, that Covid-19 hit our home, or that Dad was in the hospital for a cardiac procedure, or that I was doing my best to manage it all, through my own struggles in the midst of a pandemic, managing work, home, friends steeped in difficulties, and myself even through illnesses and injuries. It’s been a lot to juggle, and I would do it over and over again, willingly. 

“Mental health professionals are the ones taking care of us: Who’s taking care of them?”

The answer to that is: Mental health professionals are taking care of themselves. They are struggling, they are doing their best they can to serve a troubled world globally, they are burning out, but they are there. There for the ones who need them. And there for even themselves. Some may even be in therapy of their own.  

Please make their lives a bit easier by extending your empathy, understanding, support, care, concern, and by respecting their needs, and their spaces. It’ll go a long way.